SBS Managed Services 2018
Available to all clients, minimum 1 server and 5 other devices
Basic Monitoring No Support included
$15 per PC $25 per server*
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Patch management of Licensed Microsoft products and supported 3rd party applications only
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SBS Managed Antivirus\Anti-spyware installation, updates and maintenance
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No support included, all Remote and onsite visits billed at appropriate hourly rate
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Site monitoring with extended reporting, weekly and monthly
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Email notifications and ticketing
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Option to purchase blocks of support at 10% discount (Min. 5 hrs. paid in advance)
Unlimited remote support
1 server and 5 PCs laptops or tablets $275 Additional devices $35 per PC $65 per server*
Includes all of the above package plus the following
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Unlimited remote support via phone, email and remote access
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Monitoring of client’s local server backup *As currently configured*
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Escalated response times with guaranteed same day on site service
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Microsoft License Management. (We will inventory and advise)
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Asset\Inventory tracking
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Network health monitoring with daily reporting
Premium Package +$10 per device (Minimum 5 devices)
Includes all of the above package plus the following
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Priority 15-minute response time to any request for remote support
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Guaranteed 4 hour response on-site service for hardware related business critical issues
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100GB offsite data backup per 5 devices using our state of the art SBS Technology encrypted cloud backup service
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Additional storage available at discounted rates
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Monthly 1 hr. site visit can be used for non-same day (Emergency) support
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Mobile devices supported @ no extra charge
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SQL, Exchange, and Domain Controllers +$10 per month
